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Global Fitness - faking their own records

Global Fitness Inc, Gardena CA
Global Fitness disputing their own statements 

While trying to find the truth about lost merchandise, I asked Global Fitness and its employee's many questions. In some of their answers, they are disagreeing and disputing their own statements. 
Above screenshot about the machine which came back to Global Fitness Inc facility. As everyone can see, their shipping manager says that he never shipped this machine to the client. 
Bellow, it shows clearly that he is the one who sent shipping information to my company...

How am I suppose to understand it? 

Feel free to contact if you have any questions:

Global Fitness Inc, Gardena CA
Global Fitness original info for the shipment. Screenshot of communication with their shipping manager 

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Ads written by SCAMMERS always too good to be true. 
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Business Description We are based in Los Angeles, and we ship anywhere. We are life-long runners, cross-fitters, martial-artists, and gym rats (the nice ones) who formed a direct-to-consumer business doing what we love. Please review our website for more about us and our warranty and comprehensive remanufacturing process. Our machines are always delivered in "as-new" condition and warrantied. Our motto is "We only sell what we would bring home."

Orders processed through PayPal for your security and comfort.

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Mark S.
We have had nothing but trouble with our elliptical purchase from Alex at CardioAddicts. We purchased an expensive Precor elliptical machine 11/16 and from the time it was delivered we have had nothing but problems dealing with Alex. First, the delivery team dropped the machine in my garage, when they were supposed to put it in the basement. It was an additional $400 to have it moved into our basement. Once it was moved to the basement and we started using the machine, we discovered it was broken. I have been in a constant battle to have the machine fixed with Alex and our machine is still broken. Stay away from will regret dealing with them!!!

Information respectfully taken from BBB website: