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03/14/2016
Guarantee / Warranty Issues
Complaint
JM Fitness has not resolved any of several issues with the delivery, installation and service of the equipment I purchased after five months of calls.
My Precor 833 Elliptical was delivered on 9/22/15. It was sold to me as a demo unit, but I have since learned from Precor that it was actually a used piece of equipment at a commercial gym. There were parts missing there was rusty water dripping from two of the bolts. In addition, I paid extra to have JMFitness arrange for professional installation. Their installation person never showed up and I had to pay out of my pocket for installation. The ramp motor was very squeaky and loud and sounded like it was binding, so I called JM Fitness repeatedly to have them arrange for service. They also committed to reimburse me for the installation I paid for, but they never did. After several weeks, they never arranged for service to come out, so I called someone in my area myself. He gave me an estimate for the repairs, and JM Fitness said they were going to ship the parts to me so that I could schedule the repair. I was told at one point that the part had already shipped, but it apparently did not. The machine was sold with a three year parts and labor warranty, which I assume is worthless because they have never honored a single commitment they have made to me. I have never come across a more unprofessional business in my entire life. The sales guy, Alec, has repeatedly lied to both my husband and me. I have been tempted to call the police, because it was a purchase of almost $4000, but I have not yet done so.
My Precor 833 Elliptical was delivered on 9/22/15. It was sold to me as a demo unit, but I have since learned from Precor that it was actually a used piece of equipment at a commercial gym. There were parts missing there was rusty water dripping from two of the bolts. In addition, I paid extra to have JMFitness arrange for professional installation. Their installation person never showed up and I had to pay out of my pocket for installation. The ramp motor was very squeaky and loud and sounded like it was binding, so I called JM Fitness repeatedly to have them arrange for service. They also committed to reimburse me for the installation I paid for, but they never did. After several weeks, they never arranged for service to come out, so I called someone in my area myself. He gave me an estimate for the repairs, and JM Fitness said they were going to ship the parts to me so that I could schedule the repair. I was told at one point that the part had already shipped, but it apparently did not. The machine was sold with a three year parts and labor warranty, which I assume is worthless because they have never honored a single commitment they have made to me. I have never come across a more unprofessional business in my entire life. The sales guy, Alec, has repeatedly lied to both my husband and me. I have been tempted to call the police, because it was a purchase of almost $4000, but I have not yet done so.
Desired Settlement
I would like the company to repair the machine and continue to support the warranty if other issues arise. The machine was also sold with a rubber mat, which I never received, so I would like that to be delivered or I would like a credit for that. In addition, I would like them to supply the missing part that they never sent. Finally, since I paid extra for a demo machine and the machine was clearly not a demo, I would like them to credit the difference between the sales price of the demo and a used machine.
NOTE: while JM Fitness Store days Alex used to call himself ALEC
Information respectfully taken from BBB website: https://www.bbb.org/losangelessiliconvalley/business-reviews/exercise-machines/jm-fitness-store-in-los-angeles-ca-420831/reviews-and-complaints?section=complaints
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